Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at admin@totalfitnessplus.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

International Orders For international orders, customers are responsible for return shipping costs. Please contact us within 30 days of delivery to initiate a return. We will work with you to resolve any issues regardless of your location.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions / non-returnable items Certain items cannot be returned: perishable goods, custom/personalized products, personal care goods, hazardous materials, sale items, or gift cards.

Exchanges Return the item you have, and once accepted, make a separate purchase for the new item.

European Union 14-day cooling off period If shipping into the EU, you have the right to cancel or return your order within 14 days for any reason. Item must be in original condition with tags and packaging.

Refunds We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at admin@totalfitnessplus.com.